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By state statute (MN Stats 116A.22; 279.01; & 444:075 subd 3[c]), and city ordinance code (245:10; 575:01, 20) all utility bills are sent directly to the property owner or his/her authorized agent (property management company). [Property owners must complete a "Relative Homestead/Property Mgmt Authorization Form" if you wish to have an authorized agent receive the bill instead of you.] The owner shall be liable for water, sewer, and refuse services supplied to the property, and any unpaid charges shall be a lien upon the property. It becomes the responsibility of the property owner/authorized agent to forward any bills to the tenants as the charges remain with the property.
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Bills are sent out by the 5th of each month and are due the last business day of the month. Water is billed based on meter readings or estimated according to historical usage if no reading is obtained.
Please contact the Utility Billing office at 320/255-7211 or email our office to request another copy of your bill. If you didn't receive it by your e-mail account, please check your junk e-mail folder or your deleted items to make sure that it didn't copy into those locations.
You may question the basis for one or more of the charges shown on your bill. If you'd wish to discuss your bill, please call Utility Billing at 320-255-7211, or email our office.
If your bill was over or under estimated, you can call Utility Billing (320-255-7211) to request a technician come out and get a current/correct meter reading and an adjustment can be made to that reading if necessary.
On July 1st of every year any unpaid utility balances more than 30 days past due will be notified of delinquency. You will be given a certain amount of days (as stated in the letter mailed to you) to get this delinquent balance paid. If still unpaid, your name/account will be added to the delinquent utility assessment roll, which becomes part of a public record furnished to the City Council for consideration at a future meeting, at which time a public hearing date will be set to consider the final assessment roll. Accounts included on the delinquent utility assessment roll adopted by the City Council will incur a certification fee of $50.00 (and will begin accruing daily interest as of this approval date). Any utility account included on the delinquent utility assessment roll with balances remaining as of November 1st will be forwarded to the County Auditor's office for collection with your property taxes payable the following year, along with interest accrued from the date the Council adopted the assessment roll.