General Info & FAQs

The City of St Cloud provides billing for the water/sewer, refuse (recycling & garbage), street light utilities, and storm water run-off.  Residential and commercial customers are billed approximately every 60 days.
  1. What is a unit of water?
  2. Why is my consumption so high?
  3. Can I change the name on the bill so the tenants receive the utility bill?
  4. How can the water meter tell me if I have a leak?
  5. How do I determine if I have a toilet leak?
  6. My toilet isn't leaking, where else could it be coming from?
  7. Why is my water cloudy and then clears up after I run it for a while?
  8. What can I do to improve water pressure?
  9. I'm installing a water softener, how hard is the water and how much iron is in our water?
  10. How are utilities billed?
  11. How is my sewer rate determined?
  12. My bill shows a credit. How do I get that back?
  13. What if I did not receive my bill in the mail or by e-mail?
  14. How do I dispute a bill amount?
  15. Why is my bill estimated?
  16. What can I do if my bill was estimated or is not correct?
  17. I am going south for the winter; do I still need to pay my water bill?
  18. Does the City issue an adjustment for leaks?
  19. Delinquent Utilities
  20. Is there an auto payment system? (pay-by-phone?)
  21. Water Fun Facts
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North side billing schedule (for service dates)
  • JANUARY (Oct & Nov)
  • MARCH (Dec & Jan)
  • MAY (Feb & Mar)
  • JULY (Apr & May)
  • SEPTEMBER (Jun & Jul)
  • NOVEMBER (Aug & Sep)

South side billing schedule (for service dates)
  • FEBRUARY (Nov & Dec)
  • APRIL (Jan & Feb)
  • JUNE (Mar & Apr)
  • AUGUST (May & Jun)
  • OCTOBER (Jul & Aug)
  • DECEMBER (Sep & Oct)