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The eTrakIT "Complaint Submittal" system allows citizens to provide the City information and access that information in the future to track progress and resolutions.
With the eTrakIT system, you will be able to:
  • Report an issue/complaint (anonymously or by identifying yourself)
  • Track status updates for issues you submitted
  • Search a map to view all reported issues
St. Cloud Complaint Submittal
Report a complaint online. Create a user name and password to track and search your submitted issues.

Create a public user account to track and search your submitted issues. While logged into your public user account, you can submit complaints anonymously if desired and still be able to track them.  However, if you do not submit a complaint through a public user account, you will not be able to track it.

Commonly reported issues include:
  • Animal Control
  • Property Maintenance
  • Parks
  • Forestry
  • Restaurants & Food Safety
  • Parking Enforcement
  • Road Construction Projects
  • Traffic Signals, Lights & Signs
  • Stormwater & Drainage
  • Utility Billing
  • Refuse, Recycling & Yard Waste
Information that helps the City address your issue:
  • Location: Where is the issue happening?
  • Description: What exactly is the issue or condition?  Provide as much detail as possible.
  • Photos: If appropriate, take a photo of the issue for easy upload.
  • Time Frame: How long has this issue/condition existed or when did you first notice it?

IMPORTANT: If you have an emergency, please call 911. If you have a non-emergency request that needs immediate attention, please call the Police Non-Emergency Dispatch 320-251-1200.

For general inquiries please complete the General Inquiry Form.